A frugal life is an easy life! - Latest Comments on Companies I wish never existed - Direct line car insurance

valueformoney [Member] in response to: Companies I wish never existed - Direct line car insurance

Wed, 10 Oct 2012 01:50:45 +0000

Do you have your renewal notice that they send out? Your no claims discount will be listed on there, most companies accept that as proof...

Charlie baker [Visitor] in response to: Companies I wish never existed - Direct line car insurance

Tue, 09 Oct 2012 20:47:34 +0000

Direct line won't send me my no claims proof to give to my new provider as they say I owe money which I know I don't! They are so rude. Not sure what to do.

steven [Visitor] in response to: Companies I wish never existed - Direct line car insurance

Mon, 03 Sep 2012 22:59:19 +0000

direct line are the worst insurance company that i have ever have had to deal with unless you are paying money for something they are completely unhelpful they do nothing to help you make a claim except give you telephone numbers so that you can arrange repairs car hire etc yourself they insist on you paying excesses even though it is an obvious case of no blame in my case the lady admitted liability and her insurers were prepared to have my car repaired and a replacement car supplied at no cost to myself unfortunately i had already made arrangements had i only known what was before me at the hands of direct line i would have accepted this offer with alacrity I had to deal with the other parties insurers during the course of this episode talk about chalk and cheese they were courteous very helpful and above all genuine and this the much maligned Tesco my nineteen years with Direct Line will come to an abrubt end if my claim is ever settled

rob [Visitor] in response to: Companies I wish never existed - Direct line car insurance

Thu, 06 Jan 2011 15:20:17 +0000

just an update to the above. i have now returned their cheque to them, along with a very clear letter of complaint, so i may now goto the obussmen. their engineer also agreed that the value of my car was Â£2500 with milage taken into consideration, he however agree's that there was over Â£900's worth of damage to the car pre accident, so he will not increase the value. since our refusal to settle, they have rang on 3-5 different occasions making threats towards myself and my wife. one i can remember making me chuckle, was that if i DON'T accept their offer, then we will be charged for holding the vehicle. very strange why they would want to get my car off to a scrappy, as it holds all this vital information as to devalue my pay out by 900 :) another one was, if you do not settle we shall charge you the full premium, and last but not least is the old: "i am ringing to comfirm that your happy with our final offer, "no" , yes but if you can confirm now that we have made a final settlment offer.... "no, i am not agreeing to anything on the phone" yes, but i need you to accept this offer was made so YOU can goto the ombusmen... "nope, because the offer was rejected" ok sir, have a good day... Direct line are seriously nasty con men, who will try everything posible to screw you over. including fraud

rob f [Visitor] in response to: Companies I wish never existed - Direct line car insurance

Sat, 18 Dec 2010 13:31:39 +0000

insured my car with direct line, litle vauxhall agila 1.0L 51 plate and 42k on clock, hit ice, span out and arolled into a telegraph pole. avg value of car was 2-2.5K they offered me 1400. i refused and gave them 10 examples of cars with 50k+ millage, ALL above 2.2k price. the guy cameback with Â£1600, and used the phrases, "it neeeded a valet !!!! it had a parking dent on the rear side !!!! it had gravel chips on the front !!!" this is rather confusing for a car, that has rolled 3 times down the road, and came to rest with the aid on a telegraph pole side on. i might add this is with refusal to provide photographic evidence to my email. so i rang directline, made the complaint and was tp;d we would be contacted by their internal total loss engineer. 3 days later, i recive a letter saying that my cheque for 1500 will arrive in 3 days, 1600 - 100 eccess!!!!! am about to ring them now, and give them an ultimatum.... " Â£2500 , or i will now be reporting them to their governing body, for trying to push their undervaluation on me, which i know is illegal without my acceptance of their offer" bottom line avoid directline, if u want a real offer made on a claim. they are cheap, but for obvious reasons! insure a Â£10,000 antique, you clain, expect Â£5000.

Shelly [Visitor] in response to: Companies I wish never existed - Direct line car insurance

Wed, 24 Nov 2010 15:51:13 +0000

Hi, I have been reading your posts and I have found it very interesting. My car insurance was with Budget pay monthly I got a renewal through the post end of oct for Â£400 more than last year on third party fire and theft, Of corse like you do I went and compared other companys and swift cover fully comp Â£340 well theres a huge difference I of corse went with swift cover and paid my deposit, Last friday I recieved my insurance documents from swiftcover which were all fine but also recieved insurance documents from budget. I rang straight away and stated we did not need it shall i send certificate back? The lady on the other end said the policy holder would have to ring within 14 days (which is my husband) So saturday i asked my husband to ring them he was told they have already taken over Â£60 and it would cost us Â£38 to cancel this policy we didnt even ask for! I think this is disgusting to just use our bank details to help themself. I got on the phone "ranting" they said they could give us Â£10 back i dont want Â£10 back i want my money back that they took without me knowing "it is in the small print if the policy holder does not cancel before it ends we will continue to insure you, we dont want our customers to drive around uninsured" Surely that would be my problem i am absoultly fuming in one week Â£120 has gone on insurance for the same vehicle, we are a young couple with two small children and Â£60 especially this time of year is alot of money to us. Am i likely to get my money back or should i just give up? I would like an apology and my money back i think it is a terrible way to treat your customers!

valueformoney [Member] in response to: Companies I wish never existed - Direct line car insurance

Fri, 05 Nov 2010 00:09:14 +0000

hey up John, this kind of "penalty" is being charged for all kinds of things... mobile phone contracts, car insurance, etc. personally, i would contest every single one of them. companies excuses range from "its the system" to "we base our business income on a full term contract" - the fact is, its nothing to do with the individual, it is a penalty charge and as such is unenforceable under common law. any charge on an individual/business that does not recover actual loss is deemed to be a "penalty charge" and unenforceable. the sticking point the company that try to impose the charge make, is that their "actual loss" is because they credit the individual then in effect loan that back to the customer, allowing them to pay by installments, making it more convenient for them etc. this of course is utter tosh! it is the company's own business decision to pay the full term up and allow the customer to make monthly payments - often in return for a fee or interest payment - increasing their profits. i have never paid the rest of any "contract" up when i have left it earlier than the full term... i doubt i ever will, as the company demanding the paying up of said contract, are claiming back profit - which is not actual loss and leaves them without a leg to stand on in a small claims court. forget the ombudsman, appeals process, etc, the small claims courts uphold the law, all the other bodies put in place to "sort things out" are there to stall the process and deny the individual their civil rights. unless the company issuing the charge can prove that the payment they demand from a customer for leaving a contract early, is actual loss, then they are blowing in the wind. good luck.

john mcdonnell [Visitor] in response to: Companies I wish never existed - Direct line car insurance

Thu, 04 Nov 2010 11:10:16 +0000

I cancelled my breakdown cover with direct line. well they cancelled it but told me that I had to pay the remaining money until the end of the year as a penalty for cancellation. They have just sent me a final demand for the rest.