The Consumers’ Forum was set up originally as PenaltyChargesforum by Stephen Hone in 2005, initially to fight against unlawfully Penalty Charges levied against Customers of Banks and Credit Card Companies, as the forum expanded to address various issues not confined to only banking, where the Consumer was being either oppressed or penalised and bullied, even just simply treated unfairly by large institutions, the forum evolved into the ConsumerForum, where you can fight back.

Who are they?

Ordinary folk, with many diverse interests and ideals, but the common ground is seeing people treated fairly when dealing with Financial and other institutions. The most important part of their work is to help people to help themselves, to coach and steer them in the right direction. To give them confidence in taking on these big companies and not to be afraid. Their team of dedicated volunteers give a lot of their own time in helping others and get an immense amount of satisfaction when a member's financial or consumer problem has reached a satisfactory conclusion.

Why do they do it?

Because they CARE, because it’s the right thing to do!