A frugal life is an easy life!

The story: A lady's husband died whilst she was pregnant. He had saved a substantial amount in an ISA and over a year later, the bank still haven't paid her!

Disgusting as this is, the house of commons committee has decided to, "Issue new guidelines" - is that all?

Banks have a long track record of fudging customers when refunds or payouts are due, the British Bankers Ass. can blow all the hot air they like about "training issues" and "staff development" the fact remains that the banks know exactly what they are doing and could easily be stopped in their tracks! In England and Wales, each financial company has to have a Consumer credit license - without this they cannot trade as a business.

Those in power should be enforcing the removal of this license whenever a financial company blatently flouts the law of the land.
This would make the company ACT as quickly as possible and help the customer, instead those in charge of the country talk about it, discuss it, review it, but nothing ever gets done and the company is never held to account.

It's time the customer was put first!