Companies advertising something they do not do
By Value hunter on Mar 11, 2010 | In In real life, Common sense, Bad business, What is the point?, Dear diary
Simple problem:
AA repairman has broken the immobiliser on my van, whilst attempting to fix a brake problem. Van is towed to my local garage for brakes repair, garage are unable to start the van to drive it into the garage to fix it.
The garage have brought in a mobile auto electrician, who failed to fix the fault.
The garage mechanics cannot fix the fault.
The auto electrician has contacted another auto electrician, who is mobile and can recode keys - on hearing the problem, he has offered to "come and have a look at it" but for a price of £70!
He has said that for this £70, he cannot guarantee to fix the fault - so I could have to pay £70 and the fault will still be there - yes, I have lots of money to shell out another £70 to not fix a fault (you couldn't make this stuff up!)
I contacted the AA claims department, told them of the problem and that I was unable to fix it.
After an hour of pure waffle, they finally conceded that they would have my van towed, free of charge, to a dealership to repair the immobiliser so the vahicle can be driven again.
For the repair, I would have to write in to the AA for them to investigate, which can take upto four weeks, plus I would have to pay for the repair up front - how unhelpful is that!
As a last resort, I contacted yet one more auto electrician, this one from Bolton, who advertises a mobile service for recoding LDV's - as soon as I mentioned it was an LDV and that the immobiliser wouldn't work so we couldn't start it, he got sheepish, "oh err I haven't had any dealings with LDV, sorry can't help you!"
I didn't get a chance to ask why he was advertising "25 years in the business, local and reliable auto electrician and mobile key coder for LDV" - the call was terminated.
Not to worry I thought, if I find a dealership for LDV, then I can have the AA tow the van over to them and then take it from there.
My first contact was number one on google, Thomas Hardie - LDV Preston - their website is prestonldv.com
I asked them to check with their service department if they could fix my immobiliser fault - the answer was "No" as they do not deal in LDV vans!
Once again I never got to ask why they are number one in google for LDV dealerships and even have LDV in their web address.
As things stand, I have a van that will not start, a garage that cannot fix it, two auto electricians that do not know what they are doing and another auto electrician that wants £70 payment for just coming out to have a look at it!
I have contacted numerous companies who claim in advertising to be able to fix faults with LDV immobilisers, but as yet, they have all mysteriously "never dealt with an LDV before"
I have now contacted an LDV dealership, who tell me they do not deal with LDVs.
I sometimes wonder if I live on a different planet?
ADDITIONAL:
LDV immobiliser repair - things go from bad to worse!
LDV.com (Specialise in LDV sales and servicing) have recommended a company called F&G used truck and van centre - 25 miles away but I have a free towing service from the AA to take it there - have instructed me, I kid you not, this is what their service department say,
"you won't be able to repair or bypass the immobiliser as they don't make them anymore. In effect, you may as well scrap the van!"
So the LDV dealers word is that for the price of a new ECU and someone to fit it, I may as well scrap my used LDV convoy van, worth around £4000 - that is the opinion of their professional service department!
I asked why they continue to sell LDV vans and promote servicing for them, he didn't have an answer.
It is so demoralising having so much bull spouted by people in the trade, who just want easy jobs for big money. Surely someone, somewhere must have a clue what they are doing?
It would appear not!
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