A frugal life is an easy life!

The Abbey national has now sank to a new low!
Not enough that I cannot access my account using Abbey online banking (due to the system being down for two weeks) it's not enough that they didn't ring back after more than an hour on the phone trying to have their errors sorted out, not enough that they didn't ring back when they said they would that day, not enough that Abbey then attached and old savings account to the wrong current account details and proceeded to lose our current account, not enough that it was to be "sorted out by monday" yet has still not been sorted out, not enough that I now need to register a mobile phone number to obtain abbey's new "one time passcode" (at a cost of £120 per year to me) just to use their online banking that is still not working.....

Abbey are now demanding a new registration number for their telephone banking!

Not bad for a bank that has lost our current account for TWO WEEKS and the best they can do to sort it out is offer to pay for a taxi so I can visit a branch 14 miles away to try and sort everything out - and they have the cheek to say that I am not secure enough and bring in extra layers of security?

If you need to contact customer services/telephone banking call 08459 724724