HETAS coal fire confusion?

By Value hunter on Jan 1, 2011 | In In real life, Common sense, Frugal wars

HETAS - the official body of solid fuel domestic heating appliances, fuels and services - are recognised by the government for approval of appliances.
HETAS can recommend installers, solid fuel types and chimney sweeps.

Unfortunately, the installation companies and people they recommend, are not always as eager to assist customers.

Of five installers they recommend (in my area), all five failed to either quote, fit, or even ring back myself when presented with a straight forward solid fuel coal fire request or job.
I dropped them an email with the information and asked why they were an official body for the service, yet failing in their respective position, to assist a customer in, to all intents and purposes, is a relatively simple enquiry and possible work.

Their response was lacklustre, referring me to trading standards as HETAS do not deal with the customer and a business/individual that they award a qualification to.

Government states that solid fuel/coal fires, must be "low carbon and efficient" - promoting wood burning appliances as better for the environment.
Trees make wood, but also filter carbon from the atmosphere. Promoting appliances that burn wood and reduce the number of trees on the planet, somewhat contradicts their own argument to reduce carbon emmissions?

As all frugal people are aware of, where confusion is involved in any set up, system or way of doing things, this always results in costing the customer more money!

Any ideas or information you can share, please comment. Hopefully your insight will save people money, time and effort. Thanks