A frugal life is an easy life!

Long story short...

I've bought and wore Adidas sized ten football socks for well over five years. Never had an issue with them.
So while Hoover was out shopping in Sports Direct the other day, I asked if she'd pick me up four pairs of football socks, size ten.

On getting home I unfastened a pair and tried them on, they wouldn't fit over my ankles!

This weekend, I took them back to my local branch.
After looking for a bigger size, they had no stock.

I returned them to the counter for a refund, as I need them for my work and would have to buy from elsewhere.
Pretty straight forward I thought?
Sports Direct's store manager didn't want to know.

"These are all size ten!"
- They may say size ten on the labelling, but they will not fit over my ankles, so they are not size ten.
"If it says size ten on the label, then they are size ten!"
- I've bought dozens of pairs of Adidas football socks over the past few years, never had an issue with them before, these new size ten socks won't fit over my ankles.
Unless my feet have suddenly grown, which they have not, as my both pairs of my size ten football boots continue to fit me fine, then these are not size ten.
"We sell loads of these without any complaints..."
- I cannot get them over my ankles, as they are labelled as "Football socks," I would think they would fit me (being a size ten), they would also have room to put shinpads and / or ankle guards on underneath them?
This is not possible as I cannot even get them over my feet without any guards or pads on. As such they are clearly "Not fit for purpose"
"I'm not giving you a refund for these and in any case, you've unfastened one of the pairs!"
- How am I supposed to try them on when they are fastened?
"We don't refund open stock..."
- If you do not offer a refund, then you are in breach of my statutory rights!
"No I am not, our store returns policy says..."
- My statutory rights state if a product is not fit for the purpose they are sold, then a refund, exchange or replacement should be given. As you have two stores without bigger items available, I require a refund.
"Our store returns policy is that we do not need to offer a refund, you'll have to write to our Head Office!"
- So you're refusing to refund?
"Yes!"

I walked out.
I then contacted their customer services...

"We do not offer refunds on items bought in stores!"
- That's a breach of my statutory rights, as the product is not fit for purpose, you are selling labelled goods as fitting a size ten, they clearly do not fit a size ten, so a refund is required, as the goods are not fit for purpose.
"We don't deal with stores, you'll have to go to the store as it's at the manager's discretion if they offer a refund!"
- The store manager says I have to come to you at Head Office.
"It's the store manager whom decides, a refund is given at his discretion"
- He says it's you whom decide!
"I've explained our position, I'm terminating the chat session, goodbye!"

There you have it.
A simple process, over complicated and Sports Direct's Head Office staff and store manager, refusing to uphold my statutory rights.
24 hours have passed on their twitter account, they cannot be bothered to answer.
Sports Direct will not refund on shop bought items that are clearly not fit for purpose.
They are not interested.

Perhaps Sports Direct's magical "sale prices" should also be investigated by Trading Standards?

Fair to say, I won't be using them ever again.
A disgraceful company.