A frugal life is an easy life!

Eon staff really haven't got a clue what they are talking about. I have yet to speak to an Eon advisor or manager, that knows how Eon's own system works and how pre payment meters work.

Got my "statement" today, it was wrong again (As it has been everytime for as long as I can remember).

The statement says - "You have agreed to pay back the money you owe us for electricity"
Eon have kindly taken £2.02 from my payments, to clear the £2.02 balance they think I owed.
Eon advisor says - We don't charge you for any change in price between your credit going on your meter and the prices of our electricity. This was their answer to my question of how did I owe you £2.02?
When I asked about my "repayment arrangement" the advisor then started prattling about how accurate their meters were now. In a 20 minute call, they did not answer the question once, despite being asked about it 6 times!

The statement shows - "I have paid them £220 - I have used £213 of electricity - they have taken off £2 for their unexplained repayment arrangement - the balance shows nil" added to this Eon have printed the amount I now owe them is NIL.
I asked then where the other £4 odd had gone, the difference between what I have paid and what I have used.
Eon advisor says - Our billing system is only a snapshop and is not accurate!
I asked again, where's my £4 of credit?
- I was put on hold, the advisor came back and talked for 5 minutes about how this was the first full statement so was not accurate, but from now on it would be accurate to the penny (They told me this months ago when they got it wrong and the time before that, etc.)
I asked again, where's my £4 of credit?
- Put on hold again, the advisor came back and informed me that emergency credit on the meter and the £2 repayment arrangement (that she couldn't explain) must have had something to do with it.

I pointed out the simple maths:
Amount I have paid - £220
Cost of electricity used - £213
Unexplained repayment arrangement - £2
Statement balance (credit or debit) - NIL
This leaves more than £4 that I am out of pocket, unaccounted for. SO WHERE IS IT?

- On hold again for another 5 minutes, the advisor came back with great news - "As a goodwill gesture we will give you the £4 credit, which will go back on your key next time you go to the shop and quote the eight digit number I am about to give you!"
So you don't know where my credit has gone then?
- I'm giving you the £4 credit back now as a goodwill gesture
If I hadn't phoned up and asked about it, I would would be £4 out of pocket, Eon has more than 2 MILLION prepayment customers, how many more people are losing their credit?

The line stayed silent... This cannot be right I told the lady and put the phone down.

On further inspection of the statement from Eon, it no longer shows any current balance - which means if you are in credit, neither you nor Eon's advisors are able to see it.
This is worrying in itself, but begs the question, where is YOUR credit going?