BT charges/bills are rising without notice!

By Value hunter on Dec 21, 2009 | In In real life, Money chat, Bad business, Frugal wars

British Telecom charges have magically increased without any notice what so ever!

Unlimited weekend plan (inc. calling plan) last quarter Â£32.60 - this quarter it has Â increased to Â£37.50
Equipment rental charge last quarter Â£3.80 - this quarter it has increased to Â£4.35
Calling features (Call barring) last quarter Â£6.52 - this quarter it has increasedÂ to Â£7.50

Add to this the insult of "Equipment rental" for a handset that BT staff denied was even their's - despite being a BT branded handset - and charging me for postage to replace their own faulty handset!

No notice of increasing charges, just applied to my quarterly bill. On there own, it could be argued it is not really that much, an increase of Â£6.47 per quarter (Â£25.88 a year increase) now multiply these "small amounts" by the amount of customers BT have who are paying quarterly!
Then consider any "pay monthly" customers, are you being charged these price increases?

It'sÂ a shocking way to treat your customersÂ British Telecom!