A frugal life is an easy life!

Day 16: Still no access to our account.

Promised us on Saturday that an email would be sent to "the back office staff" regarding our account being mixed up when transfering over to their "one time passcode" system (I cringe whenever the word system, is combined with a customer service issue!)
We were assured that the matter would be rectified by Tuesday, it is now Tuesday, still in exactly the same position as last week, no change, still cannot access our bank account.

They have broken the Data Protection Act, by discussing our account with us, on the basis of incorrect information - we are told that we cannot discuss the account at all as now the date of birth on the account differs from the one given for security... How, they do not know!
Previous advisors have openly discussed the account after asking for this information.

So far Abbey staff have blamed:

• the system - it has mixed up the details on the account somehow
• the system again - this time it is "a known fault for the past three weeks," as regards accounts having date of births messed up when transfering to new system
• us - for registering the wrong details
• the data protection act - for not allowing them to discuss the account and sort the problems out

Notice one blame target missing? Anyone who has spotted that the Abbey staff have failed to blame an actual person, advisor or manager, after continuous promises from them, give yourself a mars bar!

Just one message today for the Abbey: If you continually fail to sort out problems for your customers, on accounts that you are supposed to be managing, making customers wait 4 days, then two days, then the next day, then it is NOT 24 hour banking is it!

ADDITIONAL: Day 17, still no sign of our account.