Tag: "customer service"

Customer service quiz - Currys

New catagory for 2011, the customer service quiz. Every now and then frugal ways will be testing high street companies on how they treat their customers and posting the results. So off we go with our first high street company: CURRYS Curry's sold her… more »

Santander/Abbey - 5 bags of change a day only!

It is reassuring to know, that Santander bank have their customer's best interests at heart and that security at their branches is of paramount importance... Unless of course, you actually need to use one of their branches! It has taken four (that's… more »

Customer pay outs when companies fail to turn up!

A typical scenario, I believe, is happening everyday in the UK: Customer has a fault with equipment and/or a service Customer rings company to report it and have it repaired Company promise an engineer will be sent out to correct the fault Customer sits… more »

Abbey banking farce continues

Day 16: Still no access to our account. Promised us on Saturday that an email would be sent to "the back office staff" regarding our account being mixed up when transfering over to their "one time passcode" system (I cringe whenever the word system, is… more »

o2 customer service fails

In my "Frugal wars" (section coming soon to this website!) I am taking on the might of the o2 mobile phone company. I came to the end of an 18 month contract recently and without notice they removed my negotiated discount and charged me an extra £7 per… more »