Categories: "Bad business"

MBNA - Worst ever credit card?

As cock-ups go, the MBNA credit card has to be the worst ever! I am currently helping a family member out with their credit card, which transferred over from Alliance and Leicester to MBNA two months ago. All was fine, card had its balance paid off… more »

Santander/Abbey - 5 bags of change a day only!

It is reassuring to know, that Santander bank have their customer's best interests at heart and that security at their branches is of paramount importance... Unless of course, you actually need to use one of their branches! It has taken four (that's… more »

Companies advertising something they do not do

Simple problem: AA repairman has broken the immobiliser on my van, whilst attempting to fix a brake problem. Van is towed to my local garage for brakes repair, garage are unable to start the van to drive it into the garage to fix it. The garage have… more »

Customer pay outs when companies fail to turn up!

A typical scenario, I believe, is happening everyday in the UK: Customer has a fault with equipment and/or a service Customer rings company to report it and have it repaired Company promise an engineer will be sent out to correct the fault Customer sits… more »

O2 MMS problems

Have you ever tried to send a picture message (or MMS) to the USA? I sent one the other day, to a friend in New York, all they received was a text message, telling them to visit the o2 website to collect the picture. So, as I was sorting out my contract… more »